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October 06, 2008
Yahoo's secret customer service number is
866-850-4303.
I guess maybe now it's not so secret — I mean, at least 17 people are likely to see this post.
Randall Stross, in his "Digital Domain" column in yesterday's New York Times, wrote, "Yahoo says it offers phone support for its free e-mail service 'in some cases,' but it does not publish the phone number; it is revealed to the user in distress only after e-mail communication fails to resolve the problem."
Huh.
I'll bet Stross has the number and could've published it but didn't because 1) Yahoo in response might not be nearly as open with him for future stories and 2) publishing the number in the Times would result in Yahoo's instantly changing it.
Remember what I wrote last month about how secrets and loopholes remain effective only as long as they're not widely broadcast?
Same principle.
Anyhow, noodling around online, I found the following at supportsentry.com:
....................
- Yahoo! Customer Service Phone Number
They should have an award to see who can find a place on the Yahoo website for the customer service telephone number in the least amount of time. I have personally spent at least an hour of my own time looking for it, and I have not been able to do it. So, this is where the power of the internet can really pay off. We have heard from hundreds of people who have shared the same frustration we have when trying to find the Yahoo customer service number since we posted this page. So, we decided to add a forum so that people can share information and stories about Yahoo customer service and the ever elusive phone number. Our new Yahoo customer service forums are a place for you to talk to other people who may be able to help when Yahoo! doesn't seem to want to.
At that point (last evening around 8 p.m.) it was about time for the Steelers-Jaguars game to begin so I put on my game face and told my crack research team to continue the hunt for the secret number and write it down so I could doublecheck that it worked before posting it here today.
Long story short: They got it and it works (Monday through Friday, 6.a.m.–6.p.m. PST).
To repeat: 866-850-4303.
October 6, 2008 at 10:01 AM | Permalink
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Comments
My husband has the same problems as described above with his yahoo e-mail account (somhow his password got changed). He has been trying to fix it; get a temporary passward etc. We got so far as faxing everything to yahoo, proving to them that he is really the owner of his account and by god the send back an e-mail telling us the send a temporary password to his alternate e-mail account. His alternate e-mail account is a roadrunner account in San Antonio. Unfortunately it was never received. So we tried the whole thing again. No help at all from the Yahoo service center. The number mentioned above tells him to fax his info, but there is no number for the people who receive the fax. Anyone actually got to reset his password? And if so, how? I gave them my yahoo email address to send his temporary password to, but they want do that. It is very frustrating, as my husband has stored a wealth of info on that account. Any help will be appreciated. thanks Ursula
Posted by: Ursula Huddleston | Nov 21, 2008 2:43:31 AM
Anjum, Have you tried rebooting your PC?
Posted by: RocketIT | Nov 11, 2008 12:12:02 PM
Its urgently!!! Yes, yes, to tell Flatel all about it!!
My urgents get Flatel nowher mosts quickly!
Suggest to hurrying up for waits!
You may to make wishes on one of hand and poops upon remain hand to see who fils up mostfastly!!!
futiles for Flatel...
Posted by: Flatel | Nov 11, 2008 11:43:36 AM
hi yahoo service is not working its urgently to because i have to send yahoo mail its urgently plz......
Posted by: anjum | Nov 11, 2008 12:23:21 AM
To connect to a real person immediately, also try
1-866-562-7249
which I came across after goig through two phone trees. Well, trying to, one insisted I sign in to get to customer suport (my problem is I cannot sign in) and a second was busy for over a half-hor, which is when I found the above. I suspect you are supposed to go through the auto system first and get an incident number, but hey...
Somehow my Yahoo password got changed, and now I cannot get back in: the ONLY "security Question" is "where were you when you established your account" and nothing I've tried (seven residences [both town and street] and some stuff like "Earth") matches.
Posted by: teqjack | Oct 6, 2008 10:20:43 PM
