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February 28, 2009
When you fail, it's best to present your profile rather than a front view
Hey, joe, no one has a clue what the heck you're talking about.
But give us half a chance, what?
OK.
From time to time people say they're going to do things but then fail to do them.
One way of dealing with said failure is to inform the party whom you've failed of your failure, apologize, and make a new promise.
Which, if unable to be fulfilled, is then followed by yet another promise, ad infinitum.
Having just received the fourth in a series of weekly apologies for something that has yet to happen, I must say that it's getting annoying.
Much better never to have said anything at all, just deliver the goods whenever possible and perhaps — perhaps — only then apologize for the delay.
Because each of those weekly excuses has only reinforced my initial sense of the other party's incompetence by reminding me over and over of their failure to do what they said they would.
Though you may feel terrible about your failure, the other person probably isn't focusing on it if they're even thinking about it at all — so why remind them?
It's sort of like the old saying, "Keep your mouth shut. If you do, people might think you're stupid. But when you open it, they'll know."
February 28, 2009 at 04:01 PM | Permalink
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Comments
I think a one-time "sorry this is going to be late" excuse is all right, if you follow through with that promise. I personally would hate to not hear from a writer sending me copy when it was due -- I would assume they were taking their time and would only get it to me when I finally asked.
But after that I can see your point. If you're going to miss the extension deadline, may as well avoid making promises until you get it done.
Posted by: Randee | Feb 28, 2009 7:08:26 PM
“It is an immutable law in business that words are words, explanations are explanations, promises are promises but only performance is reality.” Harold S. Geneen
Posted by: Milena | Feb 28, 2009 5:01:40 PM
Regarding the last sentence, I can't imagine anyone ever thinking that you are stupid and I can't imagine your ever caring if anyone ever did think you were stupid.
Posted by: Flautist | Feb 28, 2009 4:48:26 PM
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