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April 11, 2018

How to apologize effectively

1. Acknowledge how your action affected the person

2. Say you're sorry

3. Describe what you're going to do to make it right or make sure it doesn't happen again — don't excuse or explain

[via reddit]

April 11, 2018 at 12:01 PM | Permalink


Comments

Something I've learned, that's probably implicit in number 3, is this: don't make a big display of contrition. It will just make the person you're apologizing to angrier than they might already be.

Posted by: Flautist | Apr 12, 2018 2:43:36 PM

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