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October 12, 2019

Fanboi Alert: Secret Phrase to Replace Dead AirPods Cheaply

Screen Shot 2019-10-11 at 10.18.31 AM

Wrote Geoffrey Fowler, the superb tech columnist for the Washington Post, in an excellent piece decrying AirPods' unreplaceable battery (below):

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• If your AirPods are less than a year old and the battery is not performing up to the promised five hours of listening time, an Apple store will replace them at no cost.

If your AirPods are out of warranty, Apple will replace them for $49 per stick — so in reality, $98 total.

• The key phrase to say is "battery service." (Apple is providing additional training to customer service representatives on that point, but if you still have trouble, show them this Apple Airpods support link — or this column.)

Pictured up top, an x-ray of AirPods.

October 12, 2019 at 12:01 PM | Permalink


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