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November 21, 2019

The Bodo's guy who gave me two containers of cream cheese would be a star anywhere



This past Sunday around 10 a.m. I went to Bodo's for two dozen bagels, cream cheese, salads, and an egg/cheddar/sausage-on-everything bagel.

When they called my number — 432 — I looked in all the bags to make sure everything was there.

Oops: no cream cheese!

I said to the guy at the counter, "I thought I ordered two containers of cream cheese... but I may have forgotten....

He didn't even look at my order slip: instead, he quickly opened the refrigerator and pulled two containers of cream cheese and put them in my bag.

"No problem," he said, then went back to doing what he was doing.

I checked my receipt: I forgot to order cream cheese.

Tell you what: that guy did what I would have done but what 99.9% of people in his position wouldn't have.

Except that Bodo's peeps are uniformly wonderful and 99% of people wouldn't be hired to work there.

November 21, 2019 at 12:01 PM | Permalink


A business is built on repeat business. Will this experience persuade to return?

Posted by: antares | Nov 21, 2019 4:31:43 PM

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