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October 13, 2021

Paying bills online: My capitulation.

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After decades of contending I would never, ever pay bills online as opposed to writing a monthly check, I've cracked and gone over to the virtual side.

Why? 

Because the USPS Podunkville operation has become so broken that:

A few months ago I had to pay a late fee to SunTrust because they received my mortgage payment after the due date even though I mailed it 10 days before the deadline.

A week ago I got a Past Due notice from County Waste, my trash pickup company, stating that they hadn't received my payments for the previous two months. I went back and checked and sure enough, my last check to them was written in July. That's because I didn't receive a statement in August or September. 

• Yesterday I received my bill from AT&T Mobility: it was due two days earlier.

Tell you what, though, there's a lot of pain involved in setting up automatic payments, at least with County Waste and AT&T Mobility:

• It took about a half hour and a lot of irritation/annoyance to finally succeed in creating auto-bill-pay with County Waste.

• AT&T Mobility has not 1 not 2 but different websites for paying your bill online; I am not making this up. They are:

att.com/paperless

att.com/autopay

att.com/myatt

I tried all three but gave up after failing with each.

I'll try again once I've recovered from my frustration.

October 13, 2021 at 02:01 PM | Permalink


Comments

"• A few months ago I had to pay a late fee to SunTrust because they received my mortgage payment after the due date even though I mailed it 10 days before the deadline."

The law is that the recipient received the letter on the date it was postmarked. The difficulty is evidentiary. You must prove you posted it on that date. Send such items by registered mail.

Posted by: antares | Oct 13, 2021 3:18:36 PM

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